At arenaflex, we're revolutionizing the way we connect with our customers and drive growth for our sellers. As a Premium Beauty Senior Customer Success Manager, you'll play a critical role in shaping the future of our Strategic Account Services organization. If you're passionate about delivering exceptional customer experiences, driving business growth, and navigating ambiguity, we want to hear from you.
**About arenaflex**
arenaflex is a leading e-commerce company that's changing the way people shop and interact with brands. Our mission is to provide a seamless and personalized experience for our customers, while helping our sellers succeed on our platform. We're committed to innovation, customer satisfaction, and growth, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Premium Beauty Senior Customer Success Manager, you'll be responsible for driving business growth for our most influential sellers on the Amazon Store. You'll own building and executing strategic joint business plans, collaborating with sellers to identify and execute new selection, merchandising, traffic, and conversion drivers, and operational improvement opportunities. You'll work closely with our sellers to understand their needs, provide customized insights and recommendations, and deliver a positive experience with our program.
**Key Responsibilities**
* **Business Growth**
+ Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
+ Analyze data and trends to identify, action, and/or influence long-term opportunities to maximize potential for your assigned portfolio of sellers.
+ Act as a strategic and influential partner for your sellers, proactively seeking out new opportunities and creating tailored solutions and recommendations.
+ Present compelling value propositions using a strategic and consultative approach.
+ Lead business strategy development and design long-term account plans, collaborating effectively with cross-functional teams and your sellers.
* **Seller Relationship Management**
+ Build effective working relationships with your sellers, being a trusted advisor and business advocate.
+ Deliver timely, accurate, and professional operational support to all sellers in your portfolio within a specified SLA.
+ Drive optimal program and Customer Success Manager satisfaction.
+ Liaise with other partner teams and coordinate cross-functionally to resolve seller issues and questions quickly with high quality.
* **Program Process Excellence**
+ Act as a thought leader in defining success criteria and understanding business needs of sellers in an ever-changing business environment.
+ Improve team efficiency and optimize previously defined processes.
+ Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services.
+ Identify, quantify, and define feature enhancements and new products to improve Amazon products based on customer feedback, data analysis, and feature gaps with competitive products.
**Essential Qualifications**
* 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.
* Bachelor's degree or equivalent.
* Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
* Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
* Ability to digest and manipulate large data sets using pivot tables, lookups, and compound formulas.
* Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions.
* Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
**Preferred Qualifications**
* Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.
* Communication and presentation skills.
* Effective territory/account management.
* Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
* Understanding of retail math and formulas for the purpose of making business decisions.
* Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
* Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
**What We Offer**
* Competitive base pay ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market.
* Total compensation package, including equity, sign-on payments, and other forms of compensation.
* Full range of medical, financial, and/or other benefits.
* Opportunity to work with a leading e-commerce company and make a meaningful impact on our customers and sellers.
* Collaborative and dynamic work environment with a team of talented professionals.
* Continuous learning and development opportunities to help you grow your skills and career.
**How to Apply**
If you're passionate about delivering exceptional customer experiences, driving business growth, and navigating ambiguity, we want to hear from you. Apply now to join our team as a Premium Beauty Senior Customer Success Manager and help shape the future of our Strategic Account Services organization.
Apply Now!
Apply for this job