**Join the arenaflex family and embark on a journey of growth, innovation, and adventure!**
At arenaflex, we're not just looking for talented individuals; we're seeking passionate professionals who share our vision of delivering exceptional customer experiences and pushing the boundaries of innovation. As a Full Stack Data Entry Technician in our IT Services team, you'll be at the forefront of our digital transformation, working with cutting-edge technologies to drive business growth and customer satisfaction.
**Why you'll love this role**
As a member of our Data Innovation Group within the Data Innovation Division, you'll be responsible for providing top-notch support to our end-users in all aspects of client computing, including software and hardware installations, upgrades, and maintenance of PC workstations and peripherals. You'll be part of a dynamic team that's passionate about delivering exceptional results and making a real impact on our customers' lives.
**Key Responsibilities**
* Resolve and close tickets/work orders supporting end-user workstations and peripherals
* Answer customer care issues raised from the Helpdesk
* Contribute to desktop projects (global installs/renovations) as an project team member
* Remotely diagnose and resolve issues using remote tools
* Investigate and collaborate with other departments to assist with system-related issues
* Record client interactions in incident management software, including resource management
* Recover data from hard drives or perform data migration
* Maintain remote access for virtual private network (VPN) availability as well as remote/broadband connectivity for workstations
* Install and configure local and network-based printers
* Perform preventive maintenance
* Work flexible hours, including evenings, weekends, and holidays, and be prepared to travel as required
* Follow management direction, complying with IT strategy and procedures
* Perform other duties as assigned
* Venture, as required
**What you'll need for success**
* **Minimum Qualifications**
+ Bachelor's degree and prior professional training
+ Associate's/Four-year certification in Computer Science, Data Systems, or related field or equivalent work experience/training
* **Preferred Qualifications**
+ 2 years of hands-on IT work experience supporting and resolving various PC workstation software and hardware issues
+ First-hand experience supporting workstations in a Windows/TCPIP environment
+ A+ certification
+ MCSE/MCP or higher
+ Past IT foundation experience in an Aircraft/Airport climate
* **Essential Skills**
+ General knowledge of all Windows-based operating systems, including Windows 10
+ Familiarity with workflow and tagging systems
+ Knowledge of VPN networks and ability to troubleshoot issues
+ Ability to work independently and act in a collaborative, team-based environment
+ Ability to lift at least 50 lbs
**What you'll get**
At arenaflex, we offer a comprehensive benefits package that includes:
* **Medical Benefits**: Enjoy comprehensive health, dental, prescription, and vision benefits from day one, plus virtual doctor visits, flexible spending accounts, and more.
* **Health Programs**: Our wellness programs provide you with the tools, resources, and support you need to be your best self.
* **401(k) Program**: Accessible upon hire, with employer contributions to your 401(k) program available after one year.
* **Additional Benefits**: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex family and be part of a diverse and inclusive workforce**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a sense of pride and fulfillment as you contribute to keeping the world's largest airline moving smoothly as we care for people on life's journey? Join us at arenaflex and be part of something extraordinary.
Apply Now!
Apply for this job