Join arenaflex, a leading global technology services company, as we continue to revolutionize the way businesses operate and interact with their customers. Our DXC Insurance Services team is dedicated to helping clients optimize and transform their operations, reduce costs, and create agile new growth channels. We are seeking a highly skilled Customer Service Representative with experience in financial services, insurance, banking, or investments to join our team.
**About arenaflex**
arenaflex is a global technology leader that helps organizations run their mission-critical systems while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our company is built on a strong foundation of innovation, customer-centricity, and a passion for delivering exceptional results. We are committed to empowering our clients to achieve their goals and drive business success.
**About the Role**
We are seeking a highly skilled Customer Service Representative with experience in financial services, insurance, banking, or investments to join our DXC Insurance Services team. As a Customer Service Representative, you will be responsible for providing exceptional customer support, processing account updates, handling inquiries, and ensuring compliance with FINRA regulations. This is a remote position, and you will work from the comfort of your own home, with standard working hours from Monday to Friday, 8:00 a.m. – 8:00 p.m. CST (8-hour shifts).
**Key Responsibilities**
* Provide inbound customer service support, addressing complex inquiries and escalating cases as needed.
* Research and resolve customer inquiries in a timely and professional manner.
* Perform account updates, maintenance, and documentation to ensure accurate records.
* Process and distribute incoming and outgoing mail for multiple clients per service level agreements.
* Perform data entry and reconcile documents to maintain up-to-date information.
* Collaborate with team members, management, and customers to resolve service-related issues.
* Support escalation processes, service recovery efforts, and customer feedback remediation.
* Review and recommend improvements to procedures and workflows to enhance efficiency.
* Assist with training and mentoring less experienced staff.
* Provide Quality Assurance (QA) support, including enhanced QA reviews for FINRA-registered associates handling variable investment transactions.
**Qualifications**
To be successful in this role, you will need to have:
* A Bachelor’s degree in a related field (preferred).
* Customer service experience in financial services, insurance, investments, or banking.
* Active FINRA Series 6 or 7 certification (or U5 status within the 2-year FINRA window, in good standing).
* Experience working with organizational functions, personnel, and customer support tools.
* Proficiency in using help desk software, fax machines, and telephone systems.
**Preferred Qualifications**
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and follow written/oral instructions.
* Experience with Lean/Six Sigma methodologies (certification preferred).
**Work Environment**
* Remote (USA)
* Standard working hours: Monday to Friday, 8:00 a.m. – 8:00 p.m. CST (8-hour shifts)
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a salary range of $35,000 - $65,000 per year, depending on experience. Full-time hires are eligible to participate in the arenaflex benefit program, which includes health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, and paid time off.
**Why Join arenaflex?**
* Work with a global technology leader that is committed to innovation and customer-centricity.
* Join a team of experienced professionals who are passionate about delivering exceptional results.
* Enjoy a competitive compensation package and comprehensive benefits program.
* Work from the comfort of your own home, with standard working hours from Monday to Friday, 8:00 a.m. – 8:00 p.m. CST (8-hour shifts).
* Opportunities for career growth and professional development.
**How to Apply**
If you are a motivated and customer-focused individual with experience in financial services, insurance, banking, or investments, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
**Disability Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via [insert contact information].
**Recruitment Fraud Warning**
arenaflex does not make offers of employment via social media networks and never asks for any money or payments from applicants at any point in the recruitment process, nor asks a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available [insert link].
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