At arenaflex, we're dedicated to providing exceptional customer service to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and ensuring our members receive the best possible experience. If you're passionate about insurance, customer service, and working from home, we invite you to join our team and embark on a rewarding career journey.
**About arenaflex**
arenaflex is a leading provider of insurance and roadside assistance services, committed to helping our members navigate life's unexpected moments. With a rich history of innovation and customer-centricity, we've built a reputation for excellence in the insurance industry. Our team is passionate about delivering exceptional service, and we're seeking like-minded professionals to join our ranks.
**Job Summary**
As an Insurance Customer Service Representative, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This role requires a Property and Casualty insurance license, and we offer an opportunity to work from home, with a competitive hourly rate and comprehensive benefits package.
**Key Responsibilities**
* Handle property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
* Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Review and update policies to enhance retention and better meet the needs of the consumer
* Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
* Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
* Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
* Process changes to policies within EPIC and submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
* Review policy information and references company-specific claims procedures to assist insured in filing claims
* Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognize cross-sell opportunities (membership and insurance) and obtain quote information
**What We Offer**
* Competitive hourly rate, depending on experience and salary zone
* Eligible for Annual Merit Increase
* Comprehensive Health benefits package, including:
+ Paid Time Off (accruals begin on first day of employment)
+ 401(k) plan with a company match
+ Medical, Dental, Prescription, and Vision Coverage
+ Tuition Reimbursement
+ Life Insurance
+ Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free AAA Premier Battery Membership
**Requirements**
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**Work Environment and Culture**
At arenaflex, we're committed to creating a welcoming and inclusive workplace where team members can thrive. We value diversity, equity, and inclusion, and we strive to attract and retain candidates with a passion for their work. Our team is passionate about delivering exceptional service, and we're seeking like-minded professionals to join our ranks.
**How to Apply**
If you're passionate about insurance, customer service, and working from home, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to welcoming you to our team!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
**Job Category**
Insurance
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