At arenaflex, we're on a mission to revolutionize the way people shop for jewelry and gemstones. As a leading retailer in the United States, we're committed to providing an exceptional customer experience through our innovative digital strategy. We're now seeking a highly skilled and motivated Live Chat Sales Agent to join our team and help us achieve our sales goals.
**About arenaflex**
arenaflex is a privately-held company with a proven 30-year history of delivering high-quality jewelry and gemstones to our customers. We're proud to be one of the largest jewelry e-commerce websites in the country, with a robust social media presence and a commitment to educational content and consumer satisfaction. Our team of Graduate Gemologists and Accredited Jewelry Professionals ensures that our customers receive the best possible experience.
**Job Summary**
As a Live Chat Sales Agent at arenaflex, you'll be responsible for providing exceptional customer experience and sales support to our customers via live chat. You'll be the face of our brand, helping customers navigate our website and making sales recommendations to achieve our sales goals. If you're a friendly, self-directed person with excellent communication skills and a passion for sales, we want to hear from you.
**Key Responsibilities**
* Provide live chat support to customers on JTV.com and JTV Go, addressing their queries and concerns in a timely and professional manner
* Establish and nurture prospective customer relationships to achieve sales goals
* Organize, plan, and execute tele-sales activities to drive sales and revenue growth
* Provide both sales and customer experience support via live chat, ensuring that customers have a seamless and enjoyable experience
* Collaborate with the sales team to achieve sales targets and improve customer satisfaction
* Stay up-to-date with product knowledge and industry trends to provide expert advice to customers
**Essential Qualifications**
* Sales experience, preferably in a retail or e-commerce environment
* General computer knowledge and solid keyboarding skills
* Ability to communicate quickly and effectively via an online format
* High level of familiarity with arenaflex's website and products
* Ability to speak articulately and credibly with leadership
* Strong analytical and judgment skills
* Ability to multi-task and prioritize tasks effectively
* Excellent written communication skills
**Desired Skills**
* Previous tele-sales experience
* Knowledge of jewelry and gemstones
* Previous live chat experience
* Ability to work in a fast-paced environment and meet sales targets
* Strong problem-solving skills and ability to think critically
* Experience with CRM software and sales analytics tools
**arenaflex Perks**
* Outstanding employee benefit program with medical, dental, and vision coverage available
* 401(k) plan with company match
* Generous personal/vacation accrual policy
* Great employee discount program through local vendors
* Exceptional employee discount on arenaflex products
* 24-hour private Fitness Center for all arenaflex employees and their immediate family
* Our employee park features a Walking Trail, Frisbee Golf, Volleyball, and MORE!
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Sales training and development programs
* Leadership development programs
* Opportunities for advancement and promotion
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that's passionate about delivering exceptional customer experience. We're a team of innovators and problem-solvers who are committed to making a difference in the lives of our customers. Our company culture is built on the values of:
* Customer obsession
* Innovation and experimentation
* Ownership and accountability
* Transparency and open communication
* Diversity, equity, and inclusion
**Compensation and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Base salary
* Commission on sales
* Bonus structure
* Outstanding employee benefit program with medical, dental, and vision coverage available
* 401(k) plan with company match
* Generous personal/vacation accrual policy
* Great employee discount program through local vendors
* Exceptional employee discount on arenaflex products
**How to Apply**
If you're a motivated and results-driven individual who is passionate about sales and customer experience, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
**E-Verify Employer**
arenaflex is an E-Verify employer and participates in the E-Verify program. arenaflex participates in the Tennessee Drug-Free Workplace Program.
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