At arenaflex, we bring together the best in media and technology to create the world's best entertainment and online experiences. As a Fortune 50 leader, we drive innovation in a variety of exciting businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change, moving at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at arenaflex.
**Job Summary:**
We are seeking an experienced Senior Strategic Customer Project Manager to provide management and oversight of business-class advanced voice, ethernet, and/or all associated small to medium business project offers from order submission through installation. As a key member of our team, you will provide first-line customer support, communicate with internal departments to ensure order accuracy, and work with vendors and team to establish and achieve goals. This is an exciting opportunity to join a dynamic team that is shaping the future of media and technology.
**Core Responsibilities:**
- Establishes and manages critical dates required for on-time completion of network and/or product activations, evaluating the impact of change on the overall installation timeline.
- Identifies and manages risks, issues, and gaps that could impact timelines, goals, and installation of services; develops, triggers, and manages mitigation plans for installation of services.
- Plans agendas for and facilitates required meetings; prioritizes and drives cross-functional activities as related to the installations being managed, and develops and manages communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports.
- Collaborates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion.
- Reviews sales contracts and validates services with customers to ensure accuracy of product orders.
- Provides guidance to other team members on matters of process, procedure, and organizational compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions.
- Consistently meets or exceeds organizational scorecard, productivity, and quality metrics.
- Supports multi-location customers with multiple services at each location by managing the installation of the customer's services.
- Serves as primary contact with customer and IT/technical personnel/vendor/reseller.
- Supports multiple products within advanced voice and ethernet, including associated small to medium business products during installation of services.
- May interface with customers in regards to their products during installation of services.
- May be focused on the delivery of standard product offerings or MACDs (i.e., moves, adds, changes, and disconnects).
- May develop standards, processes, and procedures utilized by members of the team, including trialing new product support as well as systems/tools rollouts.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience: think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff: be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
- Win as a team: make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System: a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors, and our communities.
**Skills and Qualifications:**
- Bachelor's degree in a related field (e.g., business, communications, project management).
- 5-7 years of experience in project management, preferably in a telecommunications or technology industry.
- Proven track record of managing complex projects, ensuring timely completion, and meeting customer expectations.
- Excellent communication, problem-solving, and leadership skills.
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
- Strong analytical and technical skills, with the ability to understand and interpret technical data.
- Experience with project management tools and software (e.g., Asana, Trello, MS Project).
- Certification in project management (e.g., PMP, Agile) is a plus.
**Work Environment and Company Culture:**
- arenaflex is a dynamic and innovative company that values teamwork, diversity, and inclusion.
- We offer a collaborative and supportive work environment, with opportunities for growth and development.
- Our company culture is built on our Operating Principles, which guide our behavior and decision-making.
- We prioritize customer satisfaction, employee engagement, and community involvement.
**Compensation and Benefits:**
- Competitive salary range: $78,235.13 - $117,352.70 (primary location) or $72,760.54 - $130,968.96 (California location).
- Bonus and commission opportunities based on performance.
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for professional development and growth, including training, mentorship, and career advancement.
**How to Apply:**
If you are a motivated and experienced project manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills. We look forward to hearing from you!
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**Disclaimer:**
This job description is designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
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