Manulife is a leading international financial services provider, and they are seeking a Junior Business Analyst to support Treasury technology initiatives. This role focuses on enhancing treasury systems, improving processes, and leveraging automation and AI capabilities in Treasury operations.
Responsibilities
- Support analysis and enhancement of Treasury Applications, ERP integrations, and bank connectivity platforms
- Develop foundational understanding of payment processing, cash management, liquidity, and settlement systems
- Assist in identifying system inefficiencies and opportunities for automation and optimization
- Document system workflows, integration points, and technical dependencies
- Identify opportunities to leverage Power Automate, Power Platform, or low-code tools to streamline Treasury processes
- Assist in building automation workflows, prototypes, or AI-assisted solutions (e.g., copilots, rule-based automations, intelligent triggers)
- Support data-driven insights and exploration of AI use cases in Treasury (forecasting, anomaly detection, reconciliation, etc.)
- Demonstrate curiosity and initiative in applying emerging technologies to solve business problems
- Perform data analysis, validation, and reconciliation across systems and files
- Assist in defining data mapping, transformation logic, and file/interface requirements
- Apply critical thinking to identify root causes, trends, and innovative solutions
- Contribute to improving data quality, controls, and transparency
- Create and execute test cases, test scripts, and test scenarios
- Support Functional Testing, System Integration Testing (SIT) and User Acceptance Testing (UAT)
- Track defects, retest fixes, and ensure solution quality prior to deployment
- Gather and document business and system requirements, including user stories, process flows, and functional specs
- Collaborate in workshops with stakeholders to translate business needs into technical solutions
- Support creation of current-state vs. future-state process models, with focus on efficiency and scalability
- Work with cross-functional teams including Treasury, Finance, IT, and external vendors/banks
- Build strong working relationships with a service-oriented mindset
- Contribute ideas proactively and challenge assumptions through thoughtful, out-of-the-box thinking
- Maintain clear and structured technical and business documentation
- Develop user guides, job aids, and training materials
- Support post-implementation activities including hyper-care and issue resolution
Skills
- Post-secondary education in Business, Finance, Information Technology, or related discipline
- 0–3 years of experience (including co-op/internships) in Business Analysis, Technology, Treasury, or Financial Systems
- Exposure to Treasury concepts, banking operations, or financial systems is an asset
- Basic understanding of system integrations, APIs, or data flows preferred
- Exposure to Treasury systems, ERP platforms, or financial applications
- Hands-on or coursework experience with: Power Platform (Power Automate, Power Apps), Data tools (Excel, SQL, or similar), Low-code or scripting tools (Python, Alteryx, etc.)
- Interest or exposure to AI/automation use cases in business environments
- Understanding of APIs, file-based integrations, or system interfaces
- Strong critical thinking and analytical problem-solving skills
- Attention to detail with ability to validate data and processes thoroughly
- Ability to think creatively and challenge conventional approaches
- Strong written and verbal communication skills
- Ability to learn quickly, adapt, and work in a fast-paced environment
- Highly organized with ability to manage multiple priorities
- Exposure to process mapping tools (Visio, BPM tools)
- Familiarity with Agile delivery approaches
- Business Analysis certification or coursework
- Experience with automation or AI-based academic/projects/work examples
Benefits
- Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
- Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
Company Overview
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://www.manulife.com/.