Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company dedicated to delivering the best experience for customers. As a Senior Operations Specialist, you will execute complex transactions, drive process improvements, and ensure compliance within the Investment Operations organization while working remotely.
Responsibilities
- Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures. May have specific responsibility for one or multiple specialized products or functional areas
- Identifies and addresses exceptions. Serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. Interacts with external customers to complete transactions
- Ensures the appropriate materials and documentation are available to complete transactions
- Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and drives implementation. Serves as a subject matter resource for process improvement projects. Trains and onboards new hires
- Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. Participates in risk mitigation activities
Skills
- Knowledge of transaction processing
- Knowledge of risk mitigation
- Knowledge of standard operating procedures
- Knowledge of customer service
- Knowledge of process management
- Knowledge of operational functions
- Knowledge of compliance management
- Accuracy and attention to detail
- Ability to manage multiple priorities
- Experience in training and onboarding
- Experience in stakeholder management
- Ability to execute complex transactions/processes of moderate to high risk and financial value
- Ability to identify and address exceptions
- Ability to serve as a point of escalation for complex transactions
- Ability to provide consultation and advice to internal and external customers
- Ability to review existing processes, recommend improvements and drive implementation
- Ability to serve as a subject matter resource for process improvement projects
- Ability to review transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures
- Participation in risk mitigation activities
- Customer Focused
- Managing Risk
- Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- Bachelors degree
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP)
- Accuracy and Attention to Detail
- Effective Communications
- Managing Multiple Priorities
- Operational Functions
- Problem Solving
- Process Management
- Products and Services
- Standard Operating Procedures
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
Company Overview
PNC is a financial service company providing bank deposits products and services to its community. It was founded in 1845, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.pnc.com.