**Join arenaflex, a pioneering data-powered healthcare company, as we revolutionize the way healthcare is delivered. Our mission is to make great healthcare affordable, improve patient outcomes, and restore the fulfillment of practicing medicine for providers.**
At arenaflex, we're driven by empathy and powered by AI and predictive analytics. Our innovative approach leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. As a part-time remote Customer Service Representative, you'll play a vital role in delivering exceptional patient-centric care, ensuring seamless interactions, and providing timely support to our clients and members.
**What You'll Be Doing**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Assuring the accurate and timely handling of client and member calls with total follow-through
* Providing excellent customer service, being courteous, and professional while providing information to callers
* Answering client and provider questions, including claims payment, status, and coverage information
* Interpreting client health plan protocol
* Reviewing claims status and providing status to members
* Checking tracer documentation
* Maintaining accurate and complete call documentation
* Maintaining a high level of professionalism
* Returning incoming calls
* Other duties as assigned
**What You'll Need to Have**
To succeed in this role, you'll need:
* Minimum of 2 years of experience in a high-volume healthcare call center
* Knowledge of healthcare claims review
* Health Care/Health insurance background required
* Experience with BCBS HMOI or other insurance plans a plus
* Proficiency in using multiple systems, including Teams and Excel, with Jira experience a plus
* Excellent verbal and written communication skills
* Availability for a 4-5 hour shift between 8am to 6pm Central Time Zone
**What We'd Love for You to Have**
While not required, we'd love to see:
* HMO Managed care Medicare Advantage experience
* Experience with multiple customer service channels, including chat, text, and virtual assistant
**Why Join arenaflex?**
* Competitive base pay range of $19.00 to $20.00 per hour, paid bi-weekly
* Opportunity to work in a dynamic, patient-centric environment
* Collaborative and inclusive company culture
* Professional growth and development opportunities
* Flexible part-time schedule with remote work options
**Our Commitment to Equal Opportunity Employment**
Diversity, inclusion, and belonging are at the core of arenaflex's values. We're an equal opportunity employer, committed to making employment decisions without regard to:
* Race
* Religious creed
* Color
* Age
* Sex
* Sexual orientation and identity
* National origin
* Citizenship
* Religion
* Marital status
* Familial status
* Physical, sensory, or medical disability
* Family and Medical Leave
* Military or veteran status
* Pregnancy, childbirth, or other related medical conditions
* Any other classification protected by federal, state, and local laws and ordinances
**Our Commitment to Protection of Patient and Company Data**
This position is responsible for following all Security policies and procedures to protect all PHI and PII under arenaflex's custodianship, as well as arenaflex Intellectual Properties.
**Remote Work Technical Requirements**
arenaflex is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees are responsible for providing their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The recommended internet speed is a minimum of 50 mbps download, 10 mbps upload.
**Ready to Join the arenaflex Team?**
If you're passionate about delivering exceptional patient-centric care and are looking for a dynamic, patient-centric environment, apply now to become a part-time remote Customer Service Representative at arenaflex.
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