Axiom is the leading alternative legal services provider globally, seeking a People Operations Analyst to join their Chicago location. This role involves managing pre-employment checks and various operational processes within the People at Axiom function, requiring strong organizational skills and effective communication with stakeholders.
Responsibilities
- Processing of pre-employment checks:
- Coordinating the end-to-end management of our due diligence process for legal talent across North America. With team coverage for international locations (UK, Hong Kong, Singapore, Australia) when necessary
- Independently managing own workload to effectively process background checks, right to work verification, and managing pre-employment paperwork
- Proactive decision making to resolve screening issues (e.g. data inconsistencies) and escalating to Associates or manager where appropriate to achieve 100% screening completion in all cases
- Contributing to weekly progress meetings to review turnaround times and completion rates against agreed SLAs
- Monitoring automated employment agreements for new hires and ensuring 100% completion rate by start date. Proactively escalating to Associate levels and Talent Success Partners to meet deadlines
- Responsible for actioning a wide scope of operational business processes:
- Direct engagement with new hires and hiring managers to answer onboarding questions and to offer live support with onboarding completion in our HRIS, Workday
- Daily review of onboarding progress trackers for all hired candidates in North. Responsible for daily check and chase approach to drive completion times to within 3 days
- Daily processing of new legal talent hires in North America. Committing to 24-hour turnaround from when hires are first triggered
- Processing absence returns and job updates for legal talent employees returning to active engagement
- Commercial pipeline support:
- Independently managing client attestation requests, contributing to client surveys and Request For Proposal (RFP) documents, and knowing when to escalate as necessary
- Flexible and commercially sensitive approach to workload management. Able to re-prioritize quickly to respond to, and resolve, urgent commercial requests
- Reporting and auditing:
- Contributing to internal audits to stay ahead of client audit requests and ensure compliance with client screening requirements
Skills
- Previous experience of working towards targets/KPIs
- Experience handling multiple tasks simultaneously, adapting to changes, and being able to creatively problem solve
- Legally eligible to work in the United States of America
- Undergraduate degree in a relevant discipline (or sufficient work experience in lieu of degree)
- Highly organized and effective at managing own workload within competing deadlines
- Confident in applying own judgement and taking initiative to deliver against targets
- Able to follow internal process guides and repeat processes quickly with low error margin
- Team player who can confidently develop and maintain remote relationships
Benefits
- 10% bonus depending on experience
- Healthcare
- Life and disability coverage
- 401K with company match
- Paid sick and personal time off
- Paid parental leave
Company Overview
As the leading alternative legal services provider globally, Axiom gives in-house legal teams on-demand access to top legal talent and lawyers — deployed when, where, and how clients need it, for up to 50% less than national law firms. It was founded in 2000, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.axiomlaw.com.