[Remote] Business Loan Representative

Note: The job is a remote job and is open to candidates in USA. Lendistry is the nation’s largest minority-led lender for small businesses and commercial real estate. The Business Loan Representative will support business development efforts by nurturing leads and transitioning them into funded loans while providing exceptional customer service throughout the lending process.

Responsibilities

• Proactively manage and follow up on leads generated by the company and account executives
• Engage with potential clients via phone, email, and meetings to understand their needs, gather information, and assess their suitability for financing
• Work to qualify leads in a timely manner adhering to timelines set by the Company, and ensures they are accurately tracked and followed up through the sales process
• Maintain thorough knowledge of the loan products, loan guidelines, loan pricing, required documentation, educational resources, and other services that Lendistry offers. Use knowledge of loan products, educational resources, and other services to build relationships with small business owners and generate new loan applications
• Manage company-provided leads and applications to effectively meet and exceed production goals
• Review loan application packages for completeness and eligibility
• Consistently reach out to target prospects to ensure loan pipelines are maintained at required levels to consistently achieve funding goals
• Maintain customer experience at exemplary levels, own the customer experience throughout the entire lending process
• Provide research and help in resolving questions or issues raised by customers, including but not limited to discrepancies, system issues, policy interpretations, and audit remediation
• Achieve mastery level in both Salesforce and the Lendistry portal to provide an unparalleled customer technology experience to external customers and internal colleagues
• Achieve quality metrics for all applications reviewed and submitted to manager and/or credit
• Meet all timelines for KPIs and regulatory requirements
• Effectively utilize Salesforce to capture all customer information and activity including contact information, product need and initial sales questionnaire; effectively assign all tasks for follow-up to create an outstanding customer experience throughout the sales process
• Actively engage and participate in community activities that support the mission of Lendistry
• Adhere to all lending, communication, and risk management guidelines, policies, and procedures to ensure compliance and operational soundness
• Regularly take advantage of all learning that is offered/made available and applicable to this position to ensure product/service knowledge is maintained at a level commensurate with the requirements of this position
• Build and maintain a strong rapport and working relationships with all colleagues to ensure efficiency is achieved and customer experience is the priority
• Engage and manage relationships with partners who initiate contact with the company. This includes qualifying inbound inquiries, understanding partner needs, and coordinating internally to support successful onboarding and collaboration
• Perform other duties assigned to support the efficient, effective operation of the department, and that help to make Lendistry the best place to work!

Skills

• Bachelor's degree in business, finance, or a related field and 1-2 years' experience
• Proven track record in achieving results; ability to coordinate and prioritize concurrent activities within deadline-driven climate
• Ability to fully analyze, structure and package credit transactions
• Exceptional customer service skills. Service-dedicated and solutions-oriented mindset. Excellent verbal and written communication skills
• Ability to act autonomously in a fast-paced environment with limited supervisory oversight in the performance of daily activities
• Knowledge of business fundamentals and the business acumen to perform basic analysis of Business and Personal Tax Returns, Interim Financials, Bank Statements and Debt Schedules
• Strong relationship management skills; demonstrate strong tactical business development and negotiation skills
• Demonstrated ability to proactively deliver exceptional customer service, fostering strong connections with clients that lead to report business and new referrals
• Post-sale relationship management is required to build a strong future network to leverage new loan sales and referrals
• Strong sense of urgency, with the ability to thrive in a fast-paced environment
• Strong PC skills; proficient in MS Word, Excel, and PowerPoint
• Basic understanding of small business lending is preferred
• Knowledge of both SBA eligibility requirements and current SOP 50 10 and conventional small business lending

Company Overview