[Remote] Field Support Specialist

Note: The job is a remote job and is open to candidates in USA. The N2 Company is America’s leading publisher of community magazines, providing meaningful work for their team. They are seeking a Field Support Specialist to act as a liaison between the Home Office and Area Directors, delivering exceptional service and support.

Responsibilities

• Assist Area Directors develop their skills while building one-on-one relationships with them
• Train Area Directors in our processes and procedures via phone conferences
• Respond to a steady stream of questions, concerns, complaints, and everything in between via phone and email with both Area Directors and their advertising clients
• Work both individually and within a small, close-knit team to solve problems
• Answer incoming phone calls to cover current staffing pattern needs
• Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors
• Collaborate with our Design team to help Area Directors understand our design process and administrative tasks

Skills

• Ability to learn quickly with a desire to grow
• Confidence in making decisions based on your knowledge and training
• All-star communication skills, both over the phone and in email
• Knowledge of Microsoft Office products and Google Workspace
• Resourcefulness and adaptability in an environment of change
• Ability to work calmly with fast-paced deadlines
• Previous call center experience & ticketing software knowledge
• Have a 'we, not me' attitude
• Truly enjoy helping others

Benefits

• Full health care coverage for you and your family.
• Complimentary basic dental coverage.
• Access to a licensed nutritionist to support your health and wellness goals.
• Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
• 401(k) plan with a company match to help secure your financial future.
• Financial planning services to guide you in achieving your financial goals.
• $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
• Paid time off, including a paid, week-long Holiday Break each year.
• Three-week paid sabbatical after four years of service.
• Parental leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
• Monthly remote-work reimbursement to assist with home office and internet expenses.
• Pet care insurance and discounts to help support your pets’ health and wellbeing.
• The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.

Company Overview

Company H1B Sponsorship