Note: The job is a remote job and is open to candidates in USA. Businessolver is a company that has delivered market-changing benefits technology and services since 1998. They are seeking full-time employees to support clients by handling calls regarding employee benefit enrollment, ensuring compliance, and providing exceptional customer service.
Responsibilities
- Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
- Respond accurately and thoroughly to caller inquiries and document call detail accordingly
- Must be a resourceful and creative problem solver who can work with members of the team to find solutions
- Ensure compliance in all areas of processing, completing all transactions timely and accurately
- Take accountability for entire process from receipt of work to resolution
- Work under general supervision following established procedures
Skills
- Service Center and/or Customer Service Experience is Required
- Strong customer-centric mindset
- Must be comfortable with technology – we are a technology company!
- Competitive, team player who strives for excellence
- Strong interpersonal skills to find success in every opportunity
- Exceptional phone etiquette and communication skills
- Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
- Ethernet Cable Connection Highly Recommended
- Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required
Benefits
- 100% Remote - Work & Train from Your Home
- Available shifts are Monday - Friday, 10:30 AM - 7:00 PM CST
- Businessolver will provide a comprehensive training program prior to “going live”
- All training sessions will be completed from the convenience of your home office
- If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Company Overview
Businessolver is an employee benefits administration technology company. It was founded in 1998, and is headquartered in West Des Moines, Iowa, USA, with a workforce of 1001-5000 employees. Its website is https://www.businessolver.com.