Client Data Specialist I

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The Client Data Specialist I is responsible for managing client data integration processes and ensuring the accuracy and timeliness of data delivery for various employee engagement projects.

Responsibilities

• Leads clients through ingress of data from client’s HRIS system to PG systems from initial conversations outlining process through testing and finalizing data file and update plan
• Advises client on how to maximize the value of their partnership with Press Ganey for engagement surveys including employee, physician, and nursing-specific projects
• Drafts and maintains data rules to ensure accurate data, identify missing data, and help client update data, as needed
• Adheres to deadlines to ensure overall client deliverables are executed as scheduled
• Collaborates with client and internal team to develop plans for sharing data in a timely fashion that ensure accuracy and availability of the data for projects
• Provide support for service failures/recovery
• Act as an effective member of a team and cross-team product group
• Performs standard data integration configurations
• Cascades requirements to downstream teams and checks configuration accuracy
• Confirms requirements accuracy and completeness with upstream teams
• Updates upstream teams of configuration request status
• Escalates operational risks and SOP deviations to managers
• Ensure accurate and timely data integration delivery while adhering to SOPs and quality standards
• Track tasks, mitigate risks, and escalate blockers proactively
• Document integration decisions and maintain up-to-date records

Skills

• 1-3 years of health care, quality improvement or project management experience
• Proven excellence in the support and service to complex customers and/or data sets is preferred
• Use of demonstrated analytical skills to identify, research, and solve complex problems with a sense of urgency
• Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) with demonstrated higher level Excel skills preferred
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to question, probe, and/or challenge clients in order to ensure the client's ultimate needs are met
• Ability to handle multiple projects simultaneously while meeting strict deadlines
• Bachelor's degree in a related field is required
• Proven excellence in the support and service to complex customers and/or data sets
• Demonstrated higher level Excel skills

Benefits

• Discretionary bonus or commission tied to achieved results
• Competitive benefits package

Company Overview

Company H1B Sponsorship