Note: The job is a remote job and is open to candidates in USA. Chapman Management Group is a boutique property management firm specializing in affordable and multifamily housing. They are seeking a highly organized and detail-oriented LATAM Property Support Admin to provide remote administrative and operational support for their affordable housing portfolio, ensuring smooth maintenance operations and supporting property managers.
Responsibilities
- Maintain spreadsheets and trackers
- Order necessary parts, contact vendors to request proposals for property work, and submit them for approval
- Follow up on ordered parts: confirm arrival and ensure they are used in the correct unit so the ticket can be properly closed
- Schedule vendor appointments and notify residents
- Verify that completed tickets include the correct photos and notes
- Create and track inspection, abatement, and complaint tickets
- Send notices to residents and set reminders for property managers
- Maintain constant communication with property managers and site technicians; assist them with anything they need
- Track weekly pest control treatments and verify that invoices are uploaded into the system
- Review move-out inspections and create work orders on the Make Ready board
- Prepare a summary of work needed for unit turnover: identify repairs that can be done in-house and those requiring vendors or parts, request purchase orders, and document progress in a report
- Track repairs for units with Notices of Infraction and send completed reports for DOB abatement submission
- Assist with capital projects and annual or semi-annual property inspections (fire systems, elevators, HVAC, life safety)
- Search for new vendors for property projects and compare proposals
- Utilize Entrata to efficiently create, track, and review maintenance tickets; manage before-and-after photos for completed work orders
- Generate daily reports for the Maintenance Director summarizing the status of open tickets
Skills
- Minimum 6 months to 1 year of experience in property management or a related field
- Excellent organizational, communication, and time management skills
- Strong attention to detail and ability to prioritize tasks in a fast-paced environment
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work independently and remotely with minimal supervision
- Strong customer service skills and ability to research and compare proposals effectively
- Experience using property management software (Entrata preferred)
- Tax Credit Specialist (TCS) certification preferred; if not held, must be completed within the first 6 months
Benefits
- Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates.
- Room to Grow: We offer real opportunities for career growth and professional advancement within the company.
- Competitive Salary
- Work from Home / Remote
- Work Hours: Must be available during core US East Coast hours (8:30 AM 6:00 PM EST)
Company Overview
At Chapman Management Group we never stop refining the way we serve residents and owners. It was founded in 2023, and is headquartered in Vienna, Virginia, USA, with a workforce of 11-50 employees. Its website is https://chapmanmgmt.com.