Note: The job is a remote job and is open to candidates in USA. Transworld is seeking a Remote Customer Service Representative who must reside in New York state. The role involves assisting customers with billing inquiries, ensuring accurate documentation of account information, and adhering to state and federal regulations.
Responsibilities
- Assist customers with billing inquiries/concerns
- Ensure all account information is accurately documented and inputted into client system
- Provide detailed explanations of account status and inquiries to customers
- Adhering to State and Federal regulations pertaining to your job duties
- Assist customers with delinquent accounts according to various state guidelines
- Utilize exceptional communication skills to fulfill both client and customer goals
- Maintain an average Inbound Handle Time
- Achieve Quality Assurance goals
- Adhere to Production measures (time spent on calls, schedule adherence, etc)
Skills
- Must reside in New York state
- Detail oriented and have the ability to organize and prioritize work and meet strict deadlines
- Ability to effectively communicate with outside parties
- Effective call handling skills and high levels of professionalism
- Strong focus on exemplary shift attendance
- Proficient with Microsoft applications
- Ability to learn software applications
- High School graduate/equivalent
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 40 mbps download, 20 mbps upload
- Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
Benefits
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company Overview
Transworld Group of Companies was established in 1977 by its Founder Chairman Mr. R. Sivaswamy, as a shipping company Mumbai. It was founded in 1977, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 1001-5000 employees. Its website is https://www.transworld.com/.