Note: The job is a remote job and is open to candidates in USA. NewRocket is the AI-first Elite ServiceNow Partner that helps enterprises activate real value on the Now Platform. The Senior Business Process Consultant will lead and optimize enterprise-scale asset-management implementations, acting as a strategic advisor and delivery leader to drive business value and mentor cross-functional teams.
Responsibilities
- Lead large-scale business process discovery, analysis, and design engagements across multiple client portfolios
- Define and drive strategic customer outcomes aligned to platform capabilities and industry best practices
- Serve as a senior advisor to executive stakeholders on business transformation and change management
- Oversee the work of Business Process Architects and Business Analysts, providing direction, mentorship, and quality assurance
- Collaborate with Solution and Technical Architects to design scalable, outcome-focused implementation strategies
- Contribute to the development and standardization of business process methodologies, playbooks, and frameworks
- Represent the organization in thought leadership activities (e.g., webinars, whitepapers, conferences)
- Identify and mitigate business and delivery risks early in the engagement lifecycle
- Lead special projects across Delivery and Innovation teams to mature our delivery capability
- Drive continuous improvement in client engagements through feedback loops, retrospectives, and measurable outcomes
Skills
- 5+ years of hands-on experience implementing ServiceNow ITAM, HAM and SAM
- Mastery of business process architecture principles and service design for ServiceNow
- Ability to operate strategically while remaining hands-on when needed
- Executive-level communication and stakeholder management skills
- Exceptional leadership and team development skills across distributed, global teams
- Skilled in navigating ambiguity and leading change through influence
- Deep understanding of value realization and outcome mapping
- Experience aligning business and IT goals in complex enterprise environments
- Excellent stakeholder-management and communication skills—able to explain asset optimization strategies to both CFOs and technical teams
- A consultative mindset with a focus on delivering measurable business outcomes and sustainable cost control
Benefits
- Flexible, remote-first culture built on trust, learning, and innovation
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