Note: The job is a remote job and is open to candidates in USA. Tropic is a company that provides AI-powered Procurement Intelligence solutions to help businesses optimize their spending. The Implementation Consultant will be responsible for ensuring customers are set up for long-term success with the Tropic platform, managing project planning and implementation, and providing consultative guidance to enhance customer purchasing workflows.
Responsibilities
- Completely own project planning and implementation for new Tropic Customers to implement our software, encourage collection of key inputs and enable features
- Delight our customers in their first experience working with Tropic, kick them off, and spearhead sessions to gather requirements and build their platform
- Lead pain point discovery and process mapping sessions with customers that need assistance in setting up a best practice procurement org
- Identify and manage process improvement projects that root out inefficiencies and grow our implementation program
- Develop procurement experience to identify gaps in customer policies, processes, and systems to drive efficiencies that improve our customer’s ability to purchase all categories of spend
- Ensure our customers have optimized their Tropic Software configurations to support flexible purchasing workflows
- Create implementation content (videos, self-guided trainings) for new customers to learn about Tropic and Procurement best practices
- Train customers on their new platform to drive adoption and get them excited about using the tool
- Become an expert on all things Tropic and the best way to procure goods and services
- Spot inefficiencies in the way we do things, identify problems, and propose solutions
- Motivate our product team to make reasonable enhancements, identify product gaps, communicate customer needs, and have your hand in the air to help with solutions
Skills
- Have 4+ years of experience in business consulting, business transformation, or implementation at a consultancy or B2B SaaS company
- Strong consultative and advisory skills - you can be persuasive backed by facts and put forth digestible recommendations
- Have successfully deployed and launched software solutions into organizations where success is based on time-to-value adoption, and/or revenue retention
- Strong project management skills - you can fearlessly hold customers accountable to action items and deliverables
- Have the ability to stay up to date on an evolving product, and propose updates to onboarding practices to support the adoption of the newest releases
- It would be nice to have prior experience and understanding of Procurement as a business function
Benefits
- 100% medical, dental, & vision coverage for all employees + dependents
- Remote first work environment
- Virtual & in-person meetups
- $1000 annual stipend for WFH, L&D, Wellness
- Unlimited flexible vacation and holiday time off
- 14 paid company holidays
- 12-week parental leave for all parents
- Online mental health therapy
- Commuter benefits, FSA, HSA
- Award-winning values and culture
- Equity refresh program
- 401k plan
Company Overview