At arenaflex, we're on a mission to revolutionize the way businesses operate in the cloud. As a leading cybersecurity company, we're committed to making the cloud a safe and enjoyable experience for enterprise users. Our pioneering AI-powered Zero Trust Exchange platform protects thousands of customers from cyber threats and data loss, securely connecting users, devices, and applications in any location.
If you're passionate about building and innovating for the greater good, and thrive in a fast-paced and collaborative environment, we invite you to join our team as a Senior Customer Success Engineer. Reporting to the Director, Customer Success Engineering, you'll be part of our EMEA Customer Success Engineering organization, responsible for driving value and customer outcomes across all segments.
**Job Description:**
As a Senior Customer Success Engineer at arenaflex, you'll play a critical role in ensuring our customers achieve their desired outcomes from our platform. Your primary responsibilities will include:
* Working closely with Customer Success and Sales teams to drive value and customer outcomes across all segments
* Engaging with large customers through technical workshops and providing recommendations related to their environment to increase Value Realization
* Presenting at customer events such as arenaflex User Groups, covering best practices for achieving goals, experiences, and recommendations around arenaflex technology
* Delivering internal technical sessions to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks
* Collaborating cross-functionally with Customer Success, Product Engineering, and Support teams across arenaflex
**What We're Looking for (Minimum Qualifications):**
To succeed in this role, you'll need:
* 8+ years of work experience in similar customer-facing positions (e.g., Solution Engineer) within Enterprise-level businesses
* The ability to frame and simplify content and messaging for various audiences: technical, management, and executive
* The ability to understand technology and translate to business implications, driving value realization conversations
* German native and English language skills
**What will Make You Stand Out (Preferred Qualifications):**
While not required, the following qualifications will make you an even stronger candidate:
* Expert (SME) in 2 or more areas among: Internet & Routing Protocols, Internet & Security Technologies, Authentication & SAML/Identity Provider systems, Web-based security & infrastructure solutions, Traffic Forwarding & Policy-based routing concepts
* Evidential experience in discovery and influencing skills leading to high impact on customer adoption and Value Realization
**Why Join arenaflex?**
At arenaflex, we believe that diversity drives innovation, productivity, and success. We're committed to creating an inclusive environment where everyone belongs. Our benefits program is designed to support our employees and their families throughout their life stages, including:
* Various health plans
* Time off plans for vacation and sick time
* Parental leave options
* Retirement options
* Education reimbursement
* In-office perks, and more!
**Equal Opportunity Employer:**
arenaflex is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristics protected by federal, state, or local laws.
**Pay Transparency:**
arenaflex complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
**Accommodations and Adjustments:**
arenaflex is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long-term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
**Ready to Join the arenaflex Team?**
If you're passionate about building and innovating for the greater good, and thrive in a fast-paced and collaborative environment, we invite you to apply for this exciting opportunity. Join our team and contribute to our mission to make doing business seamless and secure.
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