**Join arenaflex's dynamic team of experts and embark on a rewarding career journey in clinical payroll customer services. As a Senior Specialist Shared Services- Clinical Payroll Customer Services, you will play a vital role in providing timely and accurate resolutions to moderate to complex clinical pay-related inquiries.**
**About arenaflex**
arenaflex is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. Our clinicians and clinical support professionals across the nation are proud to call arenaflex home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.
**Benefits and Perks**
At arenaflex, we offer a wide range of health and welfare benefits that allow you to choose the right ones for you and your family. Qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Our benefits package includes:
* Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs
* Paid Time Off (PTO) with 9 observed holidays and paid family leave
* Opportunities for career growth and professional development
**Responsibilities**
As a Senior Specialist Shared Services- Clinical Payroll Customer Services, you will be responsible for:
* Providing timely and accurate resolution of clinical compensation and moderate to complex pay-related tickets that require research beyond existing guidelines, articles, process maps, and other relevant resources
* Utilizing a comprehensive knowledge base, including articles, process maps, job aids, and other relevant resources, to perform tasks accurately and efficiently
* Acquiring and maintaining working knowledge of all clinical compensation and pay-related plans, policies, systems, and processes
* Researching and performing reviews of compensation or related topics and comparing contract language and arenaflex policy
* Pulling pay-related data from multiple systems to determine gaps in pay or where compensation was not correctly entered to relay to the appropriate parties; may submit missing hours for payroll processing
* Preparing and performing initial review from questions to identify errors and necessary solutions; reviewing pay elements, including withholding, benefits deductions, additional compensation elements - RVUs, stipends, shift pay, etc.
* Creating and providing clear and concise summaries for clinicians and other stakeholders
* Providing outbound phone support when needed for complex issues requiring additional clarification or education
* Ensuring duplicative tickets are completely reconciled and alerts varying requesters accordingly
* Assessing escalated inquiries to determine if they could have been resolved at Tier 1; provide feedback and education to the Tier 1 team to help them handle similar cases independently in the future
* Partnering with other departments to obtain supplemental information, if available
* Understanding adjacent service teams' support structure and promptly escalating uncommon or complex inquiries to the appropriate contacts
* Documenting resolution to uncommon queries to help build appropriate knowledge-based articles and inform smoother workflows
* Following internal payroll schedules and other cyclical events to facilitate managing high-volume common issues
* Maintaining relationships with Clinical Compensation and Payroll's Center of Excellence teams to maintain knowledge transfer on processes and other relevant topics
* Identifying and partnering with the Service Excellence team on opportunities to enhance and expand documentation
* Participating in process improvement initiatives, aiming to identify and address the root causes of duplicative tickets and recurring issues
* Other duties as assigned
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
* Excellent written, oral, presentation, facilitation, and interpersonal communication skills
* Ability to multitask and prioritize workloads
* Strong problem-solving, critical thinking, organizational, and time management skills
* Strong collaboration and teamwork skills; Communicates and works well in a team environment
* Demonstrates initiative and a personal commitment to producing quality work
* Ability to identify trends and related information
**Education/Experience**
* High School Degree or GED required
* 2 years customer service, administrative, and/or healthcare experience required
**Computer Skills**
To perform this job successfully, an individual should have knowledge of:
* Microsoft Office Suite
* Systems and technology that support Oracle and Service Now
**Why Join arenaflex?**
If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package. arenaflex uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
arenaflex is an Equal Opportunity Employer.
**How to Apply**
If you are interested in this exciting opportunity, please submit your application through our website. We look forward to hearing from you!
**Job Details**
* Job Identification: 741
* Job Category: N-Non Exempt Staff General
* Posting Date: 2024-09-13T22:28:48+00:00
* Job Schedule: Full time
* Locations: United States
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