At arenaflex, we're revolutionizing the way brands sell online through our AI-powered digital commerce platform. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI, and fuel incremental sales across the world's largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world's leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. If you're passionate about delivering exceptional customer experiences and driving business growth, we invite you to join our team as an Experienced Customer Success Associate Director, Advertising (Search).
**The Role:**
As an Experienced Customer Success Associate Director, Advertising (Search), you'll play a critical role in helping our customers achieve profitable revenue growth using our platform. You'll partner with the arenaflex Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our CS team members need to be skilled at understanding the customer's business priorities and able to map the product capabilities of arenaflex and the Amazon eCommerce platform.
**Key Responsibilities:**
* Understand customer needs, to then plan, organize, and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
* Be an expert on the arenaflex platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
* Manage client's advertising budget and drive success
* Be a subject matter expertise in eCommerce advertising for our customers, guiding them on how to drive growth for our customers
* Perform deep data analysis to answer the client's strategic questions, and drive action
* Move the needle with respect to the client's KPIs and continuously showcase the value of arenaflex's platform throughout the engagement period
* Collaborate with our internal teams to shape new features
* Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
* Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed
**What You'll Bring:**
* Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or related field
* 6+ total years of professional work experience
* 4+ years' experience in running Enterprise level Retail Media campaigns
* Experience managing Paid Search marketing budgets in the multi-million-dollar range (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
* Well-versed in Bid and Budget management, content optimization, and promotion planning
* An analytical approach to problem-solving with advanced Excel skills
* Project management experience and ability to anticipate and mitigate risks
* Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies
* Excellent presentation and communication skills, including both oral and written
* Track record of retaining and renewing Enterprise customers in the SaaS space
**Why Join arenaflex?**
* Competitive compensation package, including a base salary range of $109,000-$179,000 per year, plus potential discretionary bonuses and long-term incentives
* Comprehensive medical, vision, and dental coverage
* A 401(k)-retirement plan
* Short & long-term disability insurance
* Life insurance
* Paid parental leave
* Monthly reimbursements for gym, phone, and internet
* 10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO
* Opportunity to work with a global network of 900+ retailers and 2,200+ leading brands
* Collaborative and dynamic work environment with a team of passionate professionals
* Access to ongoing training and development opportunities to enhance your skills and career growth
**How to Apply:**
If you're a motivated and results-driven professional with a passion for customer success and ecommerce advertising, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other category prohibited by applicable law.**
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