About arenaflex
arenaflex is a fully remote tech company that puts the Church first, and we currently service more than 37,000 churches all over the world. Our mission is to see the local church have the financial stability and resources needed to build the Kingdom of God, and so we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a little bit easier.
Customer Support Advocate Role
We are always grateful to meet talented professionals interested in joining our Customer Support team. In this role, your primary responsibility will be providing an excellent experience to our customers by delivering answers to customer inquiries and helping troubleshoot various issues for a segment of arenaflex's product suite by knowing the ins and outs of our product and having a solution-oriented mindset.
Primary Responsibilities of the Role
- Offer customer solutions though email, chat, and phone services
- Train and help customers adapt to new software and updates that get pushed out frequently
- Track issues/bugs that the customers are experiencing and communicate accordingly
- Help brainstorm and create better and more efficient/concrete processes for the team
- Other duties and special projects as assigned
A Successful Candidate Will
A successful candidate will possess the following skills and qualities:
- Effective Communication: Communicate effectively by attentively listening to others and adjusting to fit your audience.
- Action Orientation: Be action-oriented and step up to handle tough situations.
- Interpersonal Savvy: Have interpersonal savvy, relating openly and comfortably with diverse groups of people.
- Nimble Learning: Be a nimble learner who learns quickly when facing new situations.
- Tech Savvy: Be tech-savvy by readily learning and adopting new technologies.
Technical Qualifications
The following qualifications are required for this role:
- Customer Service Passion: Be passionate about serving our customers by providing best-in-class customer interactions through clear, thoughtful, and efficient responses.
- Technology Comfort: Be comfortable with technology and software services.
- Excellent Communication Skills: Possess excellent written/verbal communication skills.
- Positive Personality: Have a positive and upbeat personality.
- Empathy and Patience: Be empathetic and patient with customers.
- Remote Work Ability: Ability to manage yourself in a fully remote environment.
- Attention to Detail: Be detail-oriented and organized.
- Adaptability: A willingness to learn and adapt quickly to new updates/changes.
- Technical Competence: Highly competent/comfortable with technology and web-based software's.
- Writing Skills: Able to write in explanatory and procedural styles for multiple audiences.
Office Requirements
The following requirements are necessary for this role:
- Remote Work Environment: We are a fully distributed team (100% remote) with travel required 1-2 times per year.
- Work Schedule: 9:00a-5:30p Pacific Standard Time, with 1-2 weekend shifts a month.
- Work Environment: A stable work environment with designated workspace and access to high-speed internet. We will provide all necessary equipment.
- Location: US-based and legally able to work full-time in the US. Sponsorships are not available at this time.
- States of Operation: We are currently hiring candidates in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA.
Compensation and Benefits
We offer a competitive hourly pay range of $20-$25/hour.
How to Apply
If you are a motivated and customer-focused individual who is passionate about serving churches worldwide, please apply to this role through our website: Apply Job!
Join the arenaflex Team
At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our team members are the key to our success, and we are always looking for talented individuals who share our vision and values. If you are interested in joining our team, please don't hesitate to reach out to us.
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