Join the arenaflex team as a Customer Service Representative and become a vital part of our rapidly growing Transportation division. As a key member of our team, you will be the first point of contact for our students, faculty, staff, parents, and guests, providing exceptional customer service and maintaining the University's high standards for excellence.
**About arenaflex**
arenaflex is a leading organization in the education sector, dedicated to making a difference in the lives of over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Our six central business units (arenaflex Bookstores, arenaflex Hospitality, arenaflex Housing, arenaflex Transportation, the arenaflex Hotel, and the Los Angeles Memorial Coliseum) work together to create the best arenaflex experience for future leaders, scientists, filmmakers, engineers, and doctors alike. We are driven by our commitment to uphold our six unifying values: Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.
**The Opportunity**
As a Customer Service Representative, you will be responsible for providing exceptional customer service to students, faculty, staff, and external customers. You will be the first point of contact for our guests, and your friendly and helpful demeanor will make a lasting impression. You will work closely with our team to identify and prioritize problems and issues related to service area, perform research, offer solutions, and refer to appropriate persons or departments as needed.
**Key Responsibilities**
* Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers.
* Identify and prioritize problems and issues related to service area, perform research, offer solutions, and refer to appropriate persons or departments as needed.
* Train, schedule, assign, and prioritize workloads, interpret operating policies and procedures, and ensure timely completion of department's work.
* Mail/messages daily for essential updates with regard to repairs and duties.
* Inspect all vehicle gates daily at university-owned properties for proper operation and perform preventive maintenance with minor repairs if required.
* Pick up income at pay stations and parking meters, download audit reports, and repair if required.
* Meet with vendors for major repairs.
* Repair and install all signage throughout the university-owned properties.
* Paint and remove graffiti at parking facilities.
* Check all gate entrance (kiosks) for water and supplies.
* Provide university village coverage on a daily basis.
* Assist with mobile duties.
* Opening and closing of USC HSC/UPC campus.
* Non-key vehicle entries.
* Vehicle battery assistance.
* Barricade and cone off for special details.
* Assist with duties related to all special events.
* Perform other related duties as assigned or requested.
**Qualifications**
* Education: High School Diploma.
* Experience: 1 year.
* Expertise:
+ Experience in a fast-paced customer service environment.
+ Demonstrated customer service and interpersonal skills.
+ Ability to communicate effectively in English.
+ Presents oneself professionally, in line with higher education environment.
+ Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.
* In addition, the successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to arenaflex's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.
**Other Qualifications**
* Basic mechanical and electrical troubleshooting skills.
* Ability to communicate professionally and work in a team environment.
* Good analytical skills and keen to take initiatives.
* Hands-on experience in technology is a plus.
**What We Prefer**
* Bachelor's Degree.
* 2 years of experience in a fast-paced environment.
* Ability to oversee student, temporary, and/or resource workers.
**The Trojan Family Rewards**
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families, including:
* Work-life balance and employee well-being.
* Mutual respect, trust, and synergy amongst all members of the Trojan family.
* Opportunities for career growth and development.
* Competitive compensation and benefits package.
**Join the Trojan Family**
As an equal opportunity employer, arenaflex values and promotes diversity and inclusion in the workplace. We thrive on mutual respect, trust, and synergy amongst all of its members. If you are passionate about providing exceptional customer service and making a difference in the lives of our students, faculty, staff, parents, and guests, join us today!
**Hourly Rate Range**
The hourly rate range for this position is $18.86 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
**Minimum Education**
* High school or equivalent.
* Combined experience/education as substitute for minimum education.
**Minimum Experience**
* 1 year.
* Combined education/experience as substitute for minimum experience.
**Minimum Field of Expertise**
* Customer service.
**Apply Now**
If you are ready to join the Trojan family and become a vital part of our rapidly growing Transportation division, apply now!
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