At arenaflex, we're committed to providing uncompromised service support and administration to our internal and external Service Center customers. As a full-time Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service, every time. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced team environment, we want to hear from you!
**About arenaflex**
arenaflex has been a family-owned and operated business since 1964, with a rich history of growth and success. Today, we're proud to be the sixth-largest pest and termite control company in the United States, serving 12 states with a personalized approach to our communities. Our family values are at the heart of our company culture, creating a welcoming work environment and driving our success. We attribute our achievements to our passionate, highly trained team members who are committed to protecting everyone's quality of life.
**A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE**
As a Customer Service Representative, you'll be the first point of contact for our internal and external customers, handling incoming phone calls, emails, and other communication channels. Your detective skills will come in handy as you identify problems and find solutions to every issue. Whether you're assisting with scheduling services, taking payments, or updating customer files, you'll put our customers' minds at ease. You'll also work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid.
**Key Responsibilities:**
* Provide exceptional customer service support and administration to internal and external Service Center customers
* Handle incoming phone calls, emails, and other communication channels
* Act as a detective to identify problems and find solutions to every issue
* Assist with scheduling services, taking payments, and updating customer files
* Work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid
* Collaborate with the team to meet the service center's goals each month
**Minimum Qualifications:**
* Working knowledge of Microsoft Office Suite
* High school diploma or equivalent
* Present a professional appearance
* Able to work a 40-hour (minimum) workweek
* Willing to work minimal overtime as needed
**Preferred Qualifications:**
* Previous customer service experience in a fast-paced environment
* Strong problem-solving and communication skills
* Ability to work in a team atmosphere and meet deadlines
* Familiarity with CRM software and other customer service tools
**Essential Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and meet deadlines
* Proficiency in Microsoft Office Suite and other customer service tools
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to investing in our team members' growth and development, offering opportunities for career advancement and professional growth
* We provide regular training and development programs to enhance your skills and knowledge
* You'll have the opportunity to work with a talented and dedicated team, learning from each other and sharing best practices
**Work Environment and Company Culture:**
* arenaflex is a family-owned and operated business, with a rich history of growth and success
* Our company culture is built on family values, creating a welcoming work environment and driving our success
* We're proud to be a PestVets Company, committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military
* We're a Drug-Free Workplace, performing Pre-employment Drug Screens and Background Checks on all employees
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $16 per hour
* Generous time off and 11 paid holidays
* 401(k) with company match, Roth IRA, and high deductible HSA
* Medical, dental, and vision insurance
* Telemedicine and disability, cancer, and accident insurance
* Health & wellness suite and company-paid + additional, optional, life insurance
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
**Job Posted by:**
arenaflex is a proud partner of ApplicantPro, a leading job posting platform.
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