Join arenaflex, a leading organization in the state of Oklahoma, as we seek an experienced Customer Service Representative to join our Licensing Unit in Oklahoma City, OK. As a key member of our team, you will be responsible for providing exceptional customer service to both internal and external customers, ensuring that their needs are met promptly and efficiently.
**About arenaflex**
arenaflex is a dynamic organization that values innovation, teamwork, and customer satisfaction. With a strong commitment to excellence, we strive to deliver high-quality services to our customers while fostering a positive and inclusive work environment. Our team is dedicated to making a difference in the lives of Oklahomans, and we invite you to be a part of our mission.
**Job Summary**
As a Customer Service Representative in our Licensing Unit, you will be responsible for reviewing and processing license applications, providing information and assistance to customers, and working closely with Enforcement Agents to ensure compliance with regulations. This is a full-time position that requires a strong customer service focus, excellent communication skills, and the ability to work in a fast-paced environment.
**Key Responsibilities**
* Review and process license applications, taking the appropriate action on licenses (approve, deny, pend, etc.)
* Work with Enforcement Agents to provide information about businesses and licenses that require education visits, communicate concerns, and follow up to ensure appropriate actions are taken on licenses
* Assist walk-in customers at the front counter and callers with random questions about the Accela licensing program (how to link license accounts, reset passwords, etc.)
* Assist the receptionist by filling in at the front desk when needed, greeting customers, and directing them to the appropriate employee for help
* Train other staff members on the use of the online licensing system, assist in creating training/user manuals and videos
* Supervise employees engaged in providing services and information to customers, train staff, and provide leadership on assigned projects or teams
* Respond to requests for informational materials, research and fill requests for those requesting such materials and information, and ensure an adequate inventory of materials concerning the service
* Prepare notice of statements and send copies to customers, reconcile discrepancies in billing, and issue reminder notices
* Maintain inventory or other records, purchase necessary materials, set up displays, maintain cleanliness of the work area, and sell merchandise
* Receive customers or visitors, answer telephone calls, secure and provide requested information, provide services, or direct the request to those who can provide the customer with the information or services
* Receive requests for information and services and provide such services using advanced technological equipment
* Respond to requests concerning the interpretation of agency or program policies and procedures, develop policies and procedures for the operation of daily activities
* Prepare mail and parcels for mailing, sort and distribute mail, operate scales and meters to determine proper postage
* Screen, examine, and verify documents for correctness, appropriateness, adequacy, and conformity to establish requirements and follow up on requests or discrepancies
**Essential Qualifications**
* One year of experience in sales, public contact work, handling and processing mail, or general office clerical work
* Four additional years of experience in customer service, mail room operations, or technical clerical work
* Equivalent combination of education and experience
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* Strong customer service focus and excellent communication skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Proficiency in Microsoft Office and other software applications
* Ability to work with customers, gather data and facts, keep records, communicate effectively, both orally and in writing, provide leadership on assigned projects or teams, and review the work of others
**Preferred Qualifications**
* Experience working in a licensing or regulatory environment
* Knowledge of the Accela licensing program and online licensing system
* Familiarity with Oklahoma state laws and regulations
* Ability to touch type
* Willingness to submit to a thorough background investigation
**Skills and Competencies**
* Strong customer service focus and excellent communication skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Proficiency in Microsoft Office and other software applications
* Ability to work with customers, gather data and facts, keep records, communicate effectively, both orally and in writing, provide leadership on assigned projects or teams, and review the work of others
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career
* Opportunities for professional growth and development, including mentorship and leadership training
* Collaborative and inclusive work environment that values diversity and promotes work-life balance
* Competitive salary and benefits package, including health insurance, retirement plan, and paid time off
**Work Environment and Company Culture**
* arenaflex is a dynamic and innovative organization that values teamwork, customer satisfaction, and excellence
* Our team is dedicated to making a difference in the lives of Oklahomans, and we invite you to be a part of our mission
* Collaborative and inclusive work environment that values diversity and promotes work-life balance
* State-of-the-art facilities and equipment, including a modern office building and advanced technology
**Compensation, Perks, and Benefits**
* Competitive salary: $41,136.48 per year
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
* Opportunities for professional growth and development, including mentorship and leadership training
* Collaborative and inclusive work environment that values diversity and promotes work-life balance
* State-of-the-art facilities and equipment, including a modern office building and advanced technology
**Conclusion**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex, a leading organization in the state of Oklahoma, and be a part of our mission to make a difference in the lives of Oklahomans. Apply now and take the first step towards a rewarding career with arenaflex!
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