Are you passionate about delivering exceptional customer experiences and working in a dynamic retail environment? Do you have a strong desire to grow your career in a supportive and innovative company culture? Look no further than arenaflex, a leading healthcare and retail organization dedicated to improving the lives of our customers and employees alike.
As an Experienced Pharmacy Customer Service Associate at arenaflex, you will play a vital role in providing outstanding customer service, supporting our pharmacy team, and contributing to the overall success of our Sterling, IL location. If you're a motivated and customer-focused individual with a passion for healthcare and retail, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare and retail organization with a rich history of innovation and customer satisfaction. Our company is committed to improving the lives of our customers and employees through our unique blend of healthcare services, retail products, and community engagement. With a strong presence in Sterling, IL, and across the country, we offer a dynamic and supportive work environment that fosters growth, development, and teamwork.
**Key Responsibilities**
As an Experienced Pharmacy Customer Service Associate at arenaflex, your key responsibilities will include:
* Modeling and delivering a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
* Providing customers with courteous, friendly, fast, and efficient service, recommending items for sale and taking customer to OTC aisle when possible to assist in locating products.
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested, processing voids, returns, rain checks, refunds, and exchanges as needed.
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records, checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager.
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals, maintaining knowledge of Company asset protection techniques, and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise, completing resets and revisions as directed.
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complying with all company policies and procedures, maintaining respectful relationships with coworkers.
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
* Requires willingness to work flexible schedule, including evenings and weekend hours.
* High school diploma or equivalent required.
* PTCB certification through the designated PTCB training program and/or state required certification/registration.
* Ability to work in a fast-paced environment, providing excellent customer service and maintaining a positive attitude.
* Strong communication and interpersonal skills, with ability to work effectively with customers, colleagues, and management.
* Ability to lift up to 25 pounds, stand for long periods, and move quickly and efficiently in a retail environment.
**Preferred Qualifications**
* Six months of experience in a retail environment.
* Prior work experience with arenaflex.
* Good math skills, including counting, measuring, and weighing medications.
* Good computer skills.
* Knowledge of store inventory control.
* PTCB certification.
**Skills and Competencies**
* Excellent customer service skills, with ability to provide a distinctive and delightful customer experience.
* Strong communication and interpersonal skills, with ability to work effectively with customers, colleagues, and management.
* Ability to work in a fast-paced environment, providing excellent customer service and maintaining a positive attitude.
* Strong problem-solving skills, with ability to resolve customer issues and answer questions efficiently.
* Ability to lift up to 25 pounds, stand for long periods, and move quickly and efficiently in a retail environment.
* Strong attention to detail, with ability to maintain accurate records and ensure compliance with company policies and procedures.
**Career Growth Opportunities and Learning Benefits**
As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have opportunities to grow your career and develop your skills through:
* On-the-job training and development programs.
* Continuing education credits and certifications.
* Opportunities for advancement to leadership roles and specialized positions.
* Access to company-wide training programs and resources.
* Collaborative and supportive work environment that fosters growth and development.
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the following values:
* Customer Focus: We are dedicated to providing exceptional customer service and exceeding customer expectations.
* Teamwork: We believe in the power of teamwork and collaboration to achieve our goals and objectives.
* Innovation: We are committed to innovation and continuous improvement, always seeking new and better ways to serve our customers and improve our operations.
* Respect: We value and respect our employees, customers, and community, treating everyone with dignity and compassion.
* Integrity: We operate with integrity and honesty, upholding the highest standards of ethics and conduct.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $16-$18 per hour.
* Benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for advancement and career growth.
* Collaborative and supportive work environment.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for healthcare and retail, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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