At arenaflex, we're passionate about empowering our clients to navigate the complexities of shareholder communications. As a key member of our National Campaigns Unit, you'll play a vital role in providing exceptional customer service to public companies and their shareholders. If you're a motivated and empathetic individual with a knack for resolving conflicts, we invite you to join our team as a Part-Time Evening Customer Service Representative.
**About arenaflex**
arenaflex is a leading provider of Full-Stack Technology Services, Talent Services, and real-world application solutions. With a global presence and a team of 80,000 strong, we partner with progressive leaders to drive change and take advantage of new opportunities. Our commitment to innovation, diversity, and inclusion has earned us a reputation as a trusted industry leader.
**Job Summary**
As a Part-Time Evening Customer Service Representative, you'll be responsible for providing top-notch customer service to shareholders, responding to inbound and outbound calls, and resolving conflicts related to contested proxy meetings. Your exceptional communication skills, attention to detail, and ability to work independently will make you an invaluable asset to our team.
**Key Responsibilities**
* Respond to shareholder inquiries and concerns related to contested proxy meetings
* Provide accurate and timely information to shareholders, addressing their questions and concerns
* Direct shareholders to the correct voting channels, ensuring they have the necessary information to make informed decisions
* Collaborate with internal clients to resolve conflicts and address shareholder concerns
* Utilize effective communication skills to de-escalate tense situations and build trust with shareholders
* Maintain accurate records of shareholder interactions and concerns
* Participate in ongoing training and professional development to enhance customer service skills and knowledge
**Equipment Requirements**
* Windows 10 or 11 operating system
* USB headset (no wireless or Mac-compatible headsets)
* High-speed internet connection with a minimum download speed of 50 Mbps and upload speed of 10 Mbps
**Pay and Benefits**
* Competitive hourly rate of $20.00
* Comprehensive benefits package, including:
+ Medical, dental, and vision coverage
+ Critical Illness, Accident, and Hospital insurance
+ 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
+ Short and long-term disability insurance
+ Health Spending Account (HSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time Off/Leave (PTO, Vacation or Sick Leave)
**Workplace Type**
This is a fully remote position, allowing you to work from the comfort of your own home. As a remote employee, you'll have the flexibility to manage your schedule and work independently, while still being part of a dynamic and supportive team.
**Application Deadline**
Applications will be accepted until December 20, 2024. Don't miss this opportunity to join our team and make a meaningful impact in the world of shareholder communications.
**Essential Qualifications**
* 1-2 years of customer service experience, preferably in a call center or similar environment
* Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
* Ability to work independently and manage multiple priorities in a fast-paced environment
* Strong problem-solving and conflict resolution skills
* Proficiency in Windows operating system and Microsoft Office Suite
* High-speed internet connection and reliable computer equipment
**Preferred Qualifications**
* Experience in shareholder communications or a related field
* Knowledge of proxy voting procedures and regulations
* Familiarity with CRM software and customer relationship management principles
* Bilingual or multilingual skills (English and another language)
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work independently and manage multiple priorities
* Strong problem-solving and conflict resolution skills
* Proficiency in Windows operating system and Microsoft Office Suite
* Ability to maintain accurate records and data
* Strong attention to detail and organizational skills
* Ability to work in a fast-paced environment and adapt to changing priorities
**Career Growth Opportunities and Learning Benefits**
As a Part-Time Evening Customer Service Representative, you'll have the opportunity to develop your skills and knowledge in shareholder communications, customer service, and conflict resolution. Our comprehensive training program will equip you with the tools and expertise needed to succeed in this role, and our commitment to ongoing learning and development will support your career growth and advancement.
**Work Environment and Company Culture**
At arenaflex, we value diversity, inclusion, and innovation. Our company culture is built on a foundation of collaboration, respect, and open communication. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. We're committed to creating a work environment that's inclusive, equitable, and empowering for all employees.
**Conclusion**
If you're a motivated and empathetic individual with a passion for customer service and shareholder communications, we invite you to join our team as a Part-Time Evening Customer Service Representative. Apply now to take advantage of this exciting opportunity to make a meaningful impact in the world of shareholder communications.
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