**Join arenaflex, a leader in the plant hire industry, as a Customer Service Advisor and play a vital role in ensuring the satisfaction of our customers. With over 50 years of experience and a family-run business ethos, arenaflex is committed to providing exceptional service and support to our customers nationwide.**
**About arenaflex**
arenaflex is the UK's largest independent plant and equipment rental company, with a strong presence in Glasgow City Centre. Our company values are built on a foundation of customer satisfaction, teamwork, and innovation. We pride ourselves on our ability to deliver high-quality services and solutions to our customers, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Service Advisor at arenaflex, you will be responsible for ensuring that customer orders and enquiries are handled efficiently and effectively. You will be the first point of contact for our customers, providing them with exceptional service and support. If you have a proven track record in a customer-focused environment and are passionate about delivering outstanding customer experiences, we want to hear from you.
**Key Responsibilities**
* Take inbound calls from customers, responding to their queries and resolving their issues in a timely and professional manner
* Provide quotations and process orders, ensuring that all customer requirements are met
* Operate and maintain spreadsheets, using data to inform business decisions and improve customer satisfaction
* Liaise with internal departments and external stakeholders, building strong relationships and ensuring seamless communication
* Produce weekly reports, highlighting key performance indicators and areas for improvement
* Raise contracts and discuss with customers, ensuring that all agreements are clear and concise
**What We Offer**
* A competitive salary of £26,000 per annum
* Monday to Friday shifts on a rotational basis between the hours of 8.45am - 5.30pm
* Great additional benefits, including staff incentives and loyalty holidays
* Employee Welfare Fund (company-funded social events)
* Access to in-house Learning & Development team, providing opportunities for growth and development
**About You**
We're looking for a talented individual with a proven track record in a customer-focused environment. You will have:
* Demonstrable experience of working in a fast-paced, high-volume call centre environment
* Experience of working in the hire industry would be advantageous
* The ability to work effectively under pressure and prioritise your workload
* The ability to meet deadlines and manage multiple tasks simultaneously
* Strong attention to detail and be highly organised
* Effective communication skills, both written and verbal
* Proficient skills in MS Office packages, including Excel and Word
**Essential Qualifications**
* GCSEs or equivalent in English and Maths
* Relevant customer service experience, preferably in a call centre environment
**Preferred Qualifications**
* Experience of working in the hire industry
* Qualifications in customer service, sales, or a related field
* Experience of working with CRM systems and databases
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work effectively under pressure and prioritise workload
* Strong attention to detail and organisational skills
* Ability to meet deadlines and manage multiple tasks simultaneously
* Proficient skills in MS Office packages, including Excel and Word
* Experience of working with CRM systems and databases
**Career Growth Opportunities**
arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities, including:
* In-house Learning & Development team, providing training and coaching on customer service, sales, and other relevant skills
* Opportunities for career progression and advancement within the company
* Access to industry-leading training and development programs
**Work Environment and Company Culture**
arenaflex is a family-run business with a strong focus on customer satisfaction and teamwork. We pride ourselves on our positive and supportive work environment, which is built on a foundation of trust, respect, and open communication. Our company culture is built on the following values:
* Customer satisfaction: We are committed to delivering exceptional service and support to our customers.
* Teamwork: We work together as a team to achieve our goals and objectives.
* Innovation: We are committed to innovation and continuous improvement.
* Respect: We treat each other with respect and dignity.
* Open communication: We communicate openly and honestly with each other.
**How to Apply**
If you have the required skills and experience to be successful in the role of Customer Service Advisor, we want to hear from you. Please submit your CV and a covering letter, outlining your experience and qualifications. Interviews will be held within the next week.
**Equal Opportunities**
arenaflex is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
**Apply Now**
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