**Job Title:** Experienced Operations Customer Service Specialist 2 - Settlement Support and Training Coordination
**Job Summary:**
Join arenaflex, a forward-thinking financial institution, as an Operations Customer Service Specialist 2 - OPS, and play a vital role in supporting our settlement customers by processing and respective functions. As a key member of our team, you will be responsible for researching settlement transactions, escalating complex customer issues, and coordinating training for Operations Customer Service Specialists. If you have a passion for delivering exceptional customer service, a strong background in financial operations, and a knack for problem-solving, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
At arenaflex, we're committed to looking out for people and making their lives better. We're a financial institution that's reinventing banking with game-changing innovations and building an internal culture that creates lifelong bonds. Our values - Can-Do Attitude, Service Heart, and Forward Thinking - drive us to do the right thing and do right by people. If you share our values and are passionate about delivering exceptional customer service, we invite you to join our team.
**Responsibilities:**
As an Operations Customer Service Specialist 2 - OPS, you will be responsible for:
* Researching settlement transactions to resolve customer inquiries and issues
* Escalating complex customer issues to senior team members or other departments as necessary
* Coordinating training for Operations Customer Service Specialists to ensure they have the necessary skills and knowledge to provide exceptional customer service
* Updating and maintaining department procedures to ensure compliance with regulatory requirements and arenaflex policies
* Researching and reconciling settlement services general ledgers to ensure accuracy and completeness
* Performing other duties as assigned by management
**Qualifications:**
To be successful in this role, you will need:
* 3 or more years of financial operational experience, preferably in a customer-facing role
* High School Diploma or equivalent
* Bachelor's degree in a related field (e.g., business, finance, or accounting)
* Experience with settlement of monetary transactions and general ledger research
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
**Preferred Qualifications:**
* Bachelor's degree in a related field (e.g., business, finance, or accounting)
* Experience with settlement of monetary transactions and general ledger research
* Strong analytical and problem-solving skills
* Ability to work in a team environment and collaborate with cross-functional teams
**Work Environment and Culture:**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We offer a hybrid work arrangement that combines in-office and remote work to ensure our teams can deepen connections, maintain a strong community, and do their best work. Our offices are designed to foster collaboration, creativity, and innovation, and we offer a range of benefits and perks to support our colleagues' physical, emotional, and financial well-being.
**Compensation and Benefits:**
arenaflex offers a competitive compensation package, including:
* Total Base Pay Range: $20.00 - $26.49 - $32.98 USD Hourly
* Eligibility to participate in an applicable incentive compensation plan
* A range of benefits, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays, and paid time off (PTO)
**How to Apply:**
If you're passionate about delivering exceptional customer service and have a strong background in financial operations, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more about our company culture and values. To apply, please submit your resume and cover letter to [arenaflex careers email address].
**Equal Employment Opportunity:**
arenaflex is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
**Tobacco-Free Hiring Practice:**
arenaflex does not accept solicitation from Third Party Recruiters for any position. We are committed to creating a work environment that is free from tobacco use and secondhand smoke exposure.
**Reasonable Accommodations:**
arenaflex is committed to making our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [arenaflex careers email address].
Apply for this job