Ops Support Representative

Cadex is seeking an Operations Support Specialist I to perform operational tasks that support 1st and 3rd Party business lines. The role involves managing customer communications, document retrieval, generating reports, and providing mailroom support.

Responsibilities

• Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses, manage customer communications, including document requests, proof of payments, and account updates, and support the collections team by providing timely information and accurate system documentation
• Access client systems to retrieve and archive documents for agent ticketing and filing purposes; update customer accounts and provide requested documentation directly to customers
• Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action
• Prepare and distribute routine client reports in accordance with established schedules and requirements, ensure all reports include appropriate backup documentation and supporting correspondence to provide context and a comprehensive overview of account activity; collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients
• Provide backup support to the mailroom, including but not limited to printing and mailing physical letters, legal documents, and affidavits, as well as preparing printed materials for client presentations
• If assigned, prepare and distribute daily attendance reports to designated Cadex personnel to support departmental planning and the reassignment of responsibilities as needed to ensure operational coverage
• Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution
• Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance
• Continuously seek opportunities for process improvement and propose ideas
• Perform general administrative support as needed, including data entry and documentation handling
• Foster effective communication and collaboration between countries and cultures within all regions
• Assist in Operation support project work as required
• Act as backup to other members of the Operations Support Department
• Maintain a high level of professionalism and confidentiality with all information entrusted with
• This position will perform other duties as requested

Skills

• Proficient in navigating computer software and MS Office
• Time management and organization skills
• Problem solving skills
• Proficient communication and comprehension skills, including professional written and telephone communication
• Basic mathematical skills
• Basic telephone and calculator skills
• High School Diploma or general education degree (GED) and 1 – 3 years' experience in a clerical, office, or administrative role
• Fluency in the English language

Company Overview