At arenaflex, we're not just a leading off-price retailer – we're a vibrant community of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. As a Part Time Customer Experience Coordinator in our Riverhead, NY store, you'll be at the forefront of creating unforgettable moments for our customers, while also growing your skills and career with one of the world's most dynamic and forward-thinking companies.
**About arenaflex**
arenaflex is a Fortune 100 company and the world's leading off-price retailer, with a global presence in four continents and a portfolio of iconic brands, including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. We're a company that's always pushing the boundaries of innovation, sustainability, and customer satisfaction. Our vibrant team of over 90,000 associates worldwide is united by a shared passion for delivering exceptional customer experiences and driving business growth.
**Job Description**
As a Part Time Customer Experience Coordinator, you'll play a critical role in promoting an excellent customer experience in our Riverhead, NY store. You'll oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. You'll lead by example by engaging and interacting with all customers, maintaining a clean and organized store, and role-modeling outstanding customer service.
**Key Responsibilities:**
* Creates a positive internal and external customer experience
* Promotes a culture of honesty and integrity; maintains confidentiality
* Takes an active role in training and mentoring Associates on front end principles
* Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
* Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
* Addresses customer concerns and issues promptly, ensuring a positive customer experience
* Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
* Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
* Provides and accepts recognition and constructive feedback
* Partners with Management on Associate training needs to increase effectiveness
* Ensures adherence to all labor laws, policies, and procedures
* Promotes credit and loyalty programs
* Supports and participates in store shrink reduction goals and programs
* Promotes safety awareness and maintains a safe environment
* Other duties as assigned
**Who We're Looking For:**
* Available to work flexible schedule, including nights and weekends
* Strong understanding of merchandising techniques
* Capable of multi-tasking
* Strong communication and organizational skills with attention to detail
* Able to respond appropriately to changes in direction or unexpected situations
* Team player, working effectively with peers and supervisors
* Able to train others
* 1 year retail and 6 months of leadership experience
**Benefits:**
* Associate discount
* EAP
* Smoking cessation
* Bereavement
* 401(k) Associate contributions
* Child care & cell phone discounts
* Pet & legal insurance
* Credit union
* Referral bonuses
Those who meet service or hours requirements are also eligible for:
* 401(k) match
* Medical/dental/vision
* HSA
* Health care FSA
* Life insurance
* Short/long term disability
* Paid parental leave
* Paid holidays/vacation/sick
* Auto/home insurance discounts
* Scholarship program
* Adoption assistance
All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your arenaflex representative for more information.
**About Our Work Environment:**
At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters collaboration, innovation, and growth. Our open-door policy encourages open communication and feedback, while our training and development programs help you build the skills and confidence you need to succeed.
**Compensation and Perks:**
This part-time position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and growing your career with a dynamic and forward-thinking company, we encourage you to apply for this exciting opportunity. Simply click on the "Apply for the job now!" button below to submit your application.
**Equal Employment Opportunity:**
arenaflex considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. arenaflex also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
**Applicants with Arrest or Conviction Records:**
arenaflex considers all applicants for employment, including those with arrest or conviction records.
**Contact Information:**
Address: 1791 Old Country Rd
Location: USA TJ Maxx Store 0076 Riverhead NY
We look forward to hearing from you!
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