Somerset Council is looking for a Pay and Reward Project Operations Officer to support their high-impact transformation programme. The role involves providing administrative and organisational support to ensure effective communication and coordination among stakeholders, contributing directly to the programme's success.
Responsibilities
- Engage with stakeholders alongside the Programme Team, Senior Leaders, external contractors and internal teams
- Provide high quality administrative and organisational support, including diary management, document control and meeting preparation (capturing notes and actions where required and ensuring follow up is completed)
- Co-ordinate programme activities, tracking actions, decisions, deadlines, risks and dependencies
- Prepare and quality check documentation, such as reports, presentations, minutes and stakeholder updates
- Assist the maintenance of programme records and SharePoint sites to ensure accuracy, version control and good information governance
- Support contractor engagement, scheduling meetings and monitoring deliverables
- Handle stakeholder queries professionally, ensuring the right information reaches the right people at the right time
- Undertake research and data gathering to support decisions and briefings
- Identify and resolve co-ordination challenges, before they become issues
- Represent the Programme professionally, demonstrating confidentiality and political awareness
Skills
- Understanding of project or programme delivery processes, including governance and reporting
- Knowledge of organisational structures, corporate functions, and decision-making processes within large or complex organisations
- Awareness of confidentiality, GDPR and information management requirements
- Understanding of stakeholder engagement and professional communication principles
- Experience providing senior administrative, PA, or project support in a complex or political organisation
- Experience coordinating across multiple stakeholder groups, including senior management and external partners
- Experience preparing formal documentation such as reports, briefings, presentations, or meeting packs
- Experience managing diaries, meetings, and workflows for high profile programmes, projects, or senior leaders
- Educated to A Level standard or equivalent experience
- Evidence of continuous professional development in administration, project coordination, or organisational support
- Proficiency with Microsoft 365 applications (Word, Excel, Teams, SharePoint) – essential
- Excellent organisational and coordination skills, with the ability to manage multiple priorities independently
- Strong communication and interpersonal skills, with confidence interacting with Senior Leaders and external contractors
- High level administrative and document production skills, including accuracy and attention to detail
- Ability to work autonomously, exercise good judgement, and anticipate needs in a fast-paced project environment
- Project support or administration related training (e.g., Prince2 Foundation, APM Fundamentals, Business Administration)
Benefits
- Fixed-term contract for 18 months
- Full-time for 37 hours per week
- 25 days