At arenaflex, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embracing a fulfilling career at arenaflex, where our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members, is a unique opportunity to be part of what truly makes us special and impactful.
**The Opportunity**
We are currently seeking dedicated professionals to work in our Colorado Springs office (located at 1855 Telstar Drive Colorado Springs, CO 80920) for future bank customer service and sales opportunities in 2025. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering arenaflex Banking products and services.
**Key Responsibilities:**
- Handle inbound member calls in a fast-paced contact center environment
- Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
- Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels
- Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
- Advise and educate members on available arenaflex digital tools and resources to improve the user experience
- Provide outstanding member service by demonstrating empathy, active listening, and professionalism
- Apply strong time and call management skills in assisting members with banking needs
- Embrace continuous improvement and development through coaching and collaboration with manager and team members
**Essential Qualifications:**
- High School Diploma OR GED
- Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
- Ability to prioritize and multi-task while navigating through multiple business applications
- Strong interpersonal and communication skills
- Successful completion of a job-related assessment is required
**Preferred Qualifications:**
- US military experience through military service or a military spouse/domestic partner
- 1 year of customer contact experience in a needs-based sales environment
- Prior experience in a fast-paced contact center environment
- 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone
**Skills and Competencies:**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced contact center environment
- Strong critical thinking and problem-solving skills
- Ability to navigate multiple systems and programs
- Strong time and call management skills
- Ability to work independently and as part of a team
- Strong commitment to customer service and satisfaction
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we believe in investing in our employees' growth and development. Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
**Work Environment and Company Culture:**
Our Colorado Springs office is a dynamic and supportive work environment that fosters collaboration and teamwork. We offer a range of benefits and perks to support our employees' physical, financial, and emotional wellness. Our core values of honesty, integrity, loyalty, and service guide everything we do, and we're committed to creating a workplace that reflects these values.
**Compensation, Perks, and Benefits:**
The hiring range for this position is: $43,680 - $44,680. Compensation: arenaflex has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the arenaflex Board of Directors.
Our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
**Conclusion:**
If you're a dedicated professional looking for a fulfilling career in customer service and sales, we encourage you to apply for this exciting opportunity at arenaflex. Our comprehensive training program, supportive work environment, and competitive compensation and benefits package make us an attractive choice for anyone looking to grow their career.
Don't miss out on this opportunity to make a difference in the lives of our members and grow your skills and knowledge in a dynamic and supportive work environment. Apply today and join the arenaflex team!
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