At arenaflex, we're dedicated to providing innovative protection products and solutions that protect consumers from the perils of ownership, while empowering Finance & Insurance professionals to drive scalable and sustainable business growth. As a key member of our team, you'll play a vital role in ensuring the seamless execution of cancellations, ensuring dealerships and their representatives are reimbursed for unused contract costs.
**Job Overview:**
As an Experienced Cancellation Processor, you'll be responsible for processing a minimum of 75 cancellations daily, ensuring documents are accurately linked to contracts, and responding to emails in a timely manner. You'll work closely with dealerships, agents, customers, and finance companies to resolve any issues that may arise during the cancellation process. Your strong analytical and problem-solving skills will be essential in handling complex situations and exercising sound judgment when interacting with customers.
**Key Responsibilities:**
• Process a minimum of 75 cancellations daily, ensuring accuracy and attention to detail
• Multitask effectively to meet key Service Level standards
• Ensure documents are linked to the correct contracts, and return any documents that do not meet cancellation requirements
• Research all returned checks and review paperwork pertaining to customer contracts, including cancellation dates, repossession letters, and payoff
• Respond to emails daily, providing timely and professional communication to customers and stakeholders
• Adapt and adjust to new and current cancellation changes, ensuring seamless execution of processes
• Perform other duties as assigned by upper management, demonstrating flexibility and a willingness to learn
**Essential Qualifications:**
• High School Diploma or equivalent combination of education and experience required; College degree preferred
• Minimum of three years' experience in customer service, insurance claims, or call center environments; experience within the Automotive Industry preferred
• Strong computer skills, with the ability to troubleshoot and service policy issues
• Proficiency in Windows and MS-Office Products, with a strong understanding of forms management and contract review
• Excellent analytical and problem-solving skills, with superior verbal and written communication skills
• Strong interpersonal skills, with the ability to handle complex situations and exercise sound judgment when interacting with customers
• Good punctuation, spelling, mathematical, grammar, and attention to detail, with a strong understanding of form verbiage and cancellation procedures
**Preferred Qualifications:**
• Experience working in a team environment, with the ability to work independently to meet key Service Level standards
• Strong knowledge of cancellation procedures and the ability to process requests as required
• Ability to handle customer/client conflicts with professionalism and satisfactory results
• Authorization to work in the U.S. and the ability to successfully pass a background check
**Company Benefits:**
At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being and growth of our employees. Our benefits include:
• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
**About arenaflex:**
arenaflex serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. arenaflex's success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing:
1. The highest quality protection products in the industry
2. A broad platform of branded product, technology, marketing, and training solutions
3. An unwavering commitment to uncomplicated care and customer service
**Join our team:**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As an Experienced Cancellation Processor, you'll have the chance to work with a talented team, develop your skills, and contribute to the growth and success of arenaflex.
**Apply now:**
To apply for this role, please submit your application through our official job platform. We look forward to reviewing your application and welcoming you to our team.
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