**Join arenaflex's innovative team of software engineers and help shape the future of Customer Support Technology**
Are you a seasoned software engineer with a passion for driving innovation and excellence in Customer Support Technology? Do you have a proven track record of leading high-performing teams and developing scalable solutions that meet the needs of customers? If so, we want to hear from you! arenaflex is seeking a Senior Principal Software Engineer to join our Enterprise Technology team and lead the development of our next-generation Customer Support Technology on top of arenaflex's cloud platform.
**About arenaflex**
arenaflex is a global leader in software development, committed to unleashing the potential of every team. Our products and solutions are designed to help teams collaborate and work together more effectively, making what may be impossible alone, possible together. We believe that the unique contributions of all arenaflexians create our success, and we strive to create an inclusive and diverse work environment that reflects the perspectives and experiences of our employees.
**Responsibilities**
As a Senior Principal Software Engineer on our Enterprise Technology team, you will be responsible for driving the development of our next-generation Customer Support Technology on top of arenaflex's cloud platform. Your key responsibilities will include:
* Formulating the strategy to move our Customer Support Technology from the current implementation to the next generation Customer Support Technology on top of arenaflex's cloud platform
* Working with dependency teams to develop a plan and roadmap for the migration
* Migrating the Customer Support org to the new system while achieving CSS business goals and staying within guardrails to ensure high customer satisfaction and keeping support costs low
* Developing Supportability standards and driving adoption of those across the entire Engineering organization
* Helping with hiring and mentoring of other engineers on the team
* Acting as Technical Lead for a team of engineers
* Being responsible for the quality of the code base and operational excellence
* Building relationships with key Customer Support org stakeholders and Engineering leaders across arenaflex
**Qualifications**
To be successful in this role, you will need to have:
* A Bachelor's degree in Computer Science or equivalent
* 10+ years of experience working as a senior Software Engineer
* 5+ years of experience acting as Technical Lead for a team of engineers
* Experience with Customer Support Technology, ticketing systems, and use of AI to solve customer support problems will be a plus
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Base pay within the range of $234,100 - $312,100 (Zone A), $210,700 - $280,900 (Zone B), or $194,300 - $259,000 (Zone C), depending on your location
* Benefits, bonuses, commissions, and equity, subject to eligibility
* A variety of perks and benefits, including health coverage, paid volunteer days, wellness resources, and more
**Work Environment and Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Our culture is built on the principles of collaboration, innovation, and customer satisfaction. We believe that every team member has the potential to make a significant impact, and we strive to provide opportunities for growth and development.
**How to Apply**
If you are a motivated and experienced software engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to our Recruitment team. We look forward to hearing from you!
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**About arenaflex's Hiring Process**
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees. Our hiring process is designed to be fair, transparent, and respectful of all candidates. If you require any accommodations or adjustments at any stage of the recruitment process, please inform our Recruitment team during your conversation with them.
**Learn More About arenaflex's Culture and Hiring Process**
Visit go.arenaflex.com/crh to learn more about our culture and hiring process.
**arenaflex's Commitment to Diversity and Inclusion**
arenaflex is committed to creating a work environment that is inclusive and diverse. We believe that the unique contributions of all arenaflexians create our success, and we strive to create an environment that reflects the perspectives and experiences of our employees. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
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